The UnNoticed Entrepreneur

Trailer: How to overcome customer anxiety by giving them a safe journey and candies in the box.

June 10, 2021 Jim James
The UnNoticed Entrepreneur
Trailer: How to overcome customer anxiety by giving them a safe journey and candies in the box.
Support The UnNoticed Entrepreneur
Become a supporter of the show!
Starting at $3/month
Support
Show Notes Transcript

Overcoming trust anxiety is a central part of mapping out the customer journey and in this episode I share what I learnt from how one company fixed a broken MacBook Air. The company is e-Fix and frankly I recommend both their practice and their service.

I mention some customer journey mapping tools including:
https://creately.com/
totango.com
miro.com
SEMrush.com

Email Signatures Full of Brand Promise
Create Branded Email Signatures for All Employees in Few Minutes.

Buzzsprout - Let's get your podcast launched!
Start for FREE

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Am I adding value to you?

If so - I'd like to ask you to support the show.

In return, I will continue to bring massive value with two weekly shows, up to 3 hours per month of brilliant conversations and insights.

Monthly subscriptions start at $3 per month. At $1 per hour, that's much less than the minimum wage, but we'll take what we can at this stage of the business.

Of course, this is still free, but as an entrepreneur, the actual test of anything is if people are willing to pay for it.

If I'm adding value to you, please support me by clicking the link now.

Go ahead, make my day :)

Support the show here.

Jim James:

We all talk about the customer journey, but how many of us have mapped out our customer journey so that those people that we would like to do business with us would find us, and get to like us and to trust us and eventually to give us their money? Now, this may not seem like PR, but actually it's all around trust, and public relations creates trust with people that may or may not have ever have met you. And when you're making a purchase online, trust, whether it's a consumer or a B2B element is a central part of any transaction.

Podcasts we love